French Language Services

Serving patients in the official language of their choice is a key component of providing exceptional care. The University of Ottawa Heart Institute is a bilingual institution, offering services in both French and English.  

In 2011, the Heart Institute received designation under the Province of Ontario’s French Language Services Act, marking our dedication to offering services in both official languages. French Language Services (FLS) helps the Institute deliver on this commitment.    

Components of FLS  

Translation: As a designated organization, all information intended for patients and the general public must be made available in both official languages. FLS provides French translation, revision and proofreading services for the Heart Institute.  

French Language Training: To acquire, advance or refresh French language abilities, we offer French courses throughout the year. These classes are open to staff and the public. For more information, see French Language Training under Educational Programs.  

French Resource Center: FLS offers staff access to educational French materials, including a wide range of CDs, DVDs, mp3s, books, dictionaries and study guides, all of which are available to borrow for three-week periods.  

French Language Committee: The committee is responsible for maintaining effective French language health services and ensuring the continued availability, permanence and quality of these services.  

Designation: The Heart Institute is proud to say that 97 percent of our French services received designation.    

Our Team  

Soussan Jafari: Teacher
Rania Mouakar: Manager, French Language Services
Michelle Urben: Translation and Administrative Coordinator
Annie Vaillancourt: Translator/Reviser
Lucia Zurcher: Teacher    

Contact Us  

Phone: 613-798-5555 x16685
Email:  frenchlanguageservices@ottawaheart.ca