Amenities & Services

Gift Shop

The Heart Institute Gift Shop, located in the main lobby, offers a variety of giftware, stuffed animals, books, magazines, candy and a limited assortment of personal care items.

  • Hours:
    Monday to Friday: 10:00 a.m. – 8:30 p.m.
    Weekends: 1:00 – 4:00 p.m.

Tickers Cafeteria

Our popular restaurant, located in the main lobby, offers nutritious and delicious hot and cold meals, beverages, and snacks.

  • Hours:
    Monday to Friday: 7:30 a.m. – 3:00 p.m.
    (Hours are subject to change. Check the schedule on the cafeteria door.)

Tim Horton’s

Located in the main lobby.

  • Hours:
    Monday to Friday: 7:00 a.m. – 9:00 p.m.
    Saturdays, Sundays, and holidays, 7:00 a.m. – 7:00 p.m.

Public Washrooms

Wheelchair-accessible public washrooms are available on every floor of the Heart Institute. Please ask a staff member or volunteer if you need help locating the nearest washroom.

Wireless Internet

The Heart Institute offers wireless internet access (wifi) to patients and visitors. Information is available at any volunteer desk.

Spiritual Care

Hospital chaplains are available to provide patients and families with spiritual counseling, emotional support and resources for addressing ethical and religious concerns.

  • Day time office hours:
    8:00 a.m. – 4:00 p.m.
    Call: x15487 (or 613-696-7000 x15487 if calling from outside the hospital)
  • Emergency hours: 4:00 p.m. – 8:00 a.m.
    Call: x14221 (or 613-696-7000 x14221 if calling from outside the hospital)

Other Services

Additional services, including a flower shop, pharmacy and Second Cup are located at the nearby Ottawa Hospital Civic Campus. Ask one of our red-jacketed volunteers if you need help finding these or any other services.

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