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Interactive Voice Response Information for all Patients Discharged Home after Cardiac Surgery

WHAT IS INTERACTIVE VOICE RESPONSE (IVR)?

Automated telephone calls from the University of Ottawa Heart Institute are made to patients in their home as a way to remain connected to patients living in the community.

WHAT IS THE PURPOSE AND WHAT ARE THE BENEFITS?

The purpose is to obtain information on your progress in the early days of your recovery. These calls will provide an opportunity to assess you at home and will maintain a connection with the Heart Institute until you are seen by your doctors.

HOW DOES IT WORK?

The system will call you by name and ask you a series of questions that require a yes or no answer. The questions will evaluate how you are progressing. A nurse will review the answers on a database from Monday to Friday and will call you if further assessment is required. You will be called at 3 and 10 days after discharge. You do not have to stay by your phone. The system will try to reach you three times. Your family member may take the call for you, particularly on day 3 if you are resting.

WHO TO CONTACT IF YOU HAVE QUESTIONS?

The Cardiac Surgical Nursing Coordinator will be happy to answer your questions from Monday to Friday, 8:00 a.m. to 4:00 p.m.: 613-696-7000, press 0 and ask for the Nursing Coordinator. If you have a concern off hours and weekends, you may call a nursing coordinator at the same number.