General Information for Visitors

Visiting is limited to a maximum of one visitor at a time from 9:00 a.m. to 9:00 p.m. Children under the age of 13 may visit by special arrangement only. Exceptions are made for compassionate reasons. Please speak to your nurse to make special visiting arrangements.


Visiting is limited to a maximum of two visitors at a time and is open but dependant on patient condition. Please speak to your nurse about your visiting preferences. We ask that all visitors to the intensive care areas check in at the volunteer desk before proceeding to the unit. The volunteers will call the nursing station to announce your visitors’ arrival. On occasion, the staff may request that visitors delay their arrival to accommodate patient care, tests or procedures.

A designated family member or friend will receive a phone call from the nurse between 9:00 and 10:00 p.m. the night of surgery and between 9:00 and 10:00 a.m. the next morning.


Visiting is limited to a maximum of one visitor at all times from 9:00 a.m. to 9:00 p.m. A small waiting room for your family is available adjacent to the Day Unit on the first floor, outside of the main elevators.



The family lounges are open from 9:00 a.m. to 9:00 p.m. daily to offer privacy for those waiting for results, an update from a physician after a procedure or information concerning a critically ill patient. To obtain access to one of the family lounges, family members must see the volunteers at the front desk in the main lobby.

The lounges are on the Main Floor and in the following units:

  • Cardiac Surgical Intensive Care Unit (CSICU)
  • Cardiac Intensive Care Unit (CICU)
  • Regional Referral Centre (RRC)


We understand that some of our patients consider their pets to be part of their family. If you would like to have your pet visit you during your admission, please speak with the clinical manager of your patient care area ahead of time. The clinical manager will help arrange a visit that ensures the safety and comfort of all patients, visitors, and staff. The clinical manager will weigh the risk of exposure to staff and patients who have allergies and will ultimately decide in discussion with the patient if the pet can visit. The following guidelines are used by the clinical manager when considering a pet visit:

  • Pets are limited to cats and dogs that are at least one year old.
  • Pets must be clean, housetrained and good-tempered.
  • Pets must be either on a leash of less than six feet or in a carrying case at all times.
  • Pets are only allowed to visit their owner, not other patients.
  • Pets must be accompanied by the patient’s family member or friend at all times and must not be left alone with the patient.
  • Any messes made by the pet are to be cleaned up by the family member or friend who brought the pet to the hospital.
  • Only one pet may visit at a time.
  • Pet visits are limited to a maximum of two hours.
  • Anyone handling the pet must wash their hands before and after contact.

Please note that the clinical manager or delegate can ask the pet to be removed at any time if the pet is causing problems for staff, other patients or visitors.



The Ottawa Hospital Residence Corporation

Non-smoking accommodations are available for out-of-town visitors or those receiving treatment at the Heart Institute and The Ottawa Hospital who do not require supervised care. All suites are furnished and most contain eat-in kitchens. The Residence Corporation is within walking distance to the Heart Institute.

Location: The Civic Campus | 751 Parkdale Avenue

For reservations during regular business hours (Monday to Friday, 8:00 a.m. to 4:00 p.m.), please call
613-696-7000 ext. 15434. After hours or on public holidays, please call 613-761-4221.

Rotel Motel

This 50-room motel is close to The Ottawa Hospital General Campus and provides inexpensive accommodation for both patients and visitors. Please note that the Rotel is not within walking distance of the Heart Institute.

Location: 411 Smyth Road
Hours of Operation: 24 hours a day

For reservations, please call 613-733-1412 or 1-800-267-4700.

If you require additional assistance in locating affordable accommodations, please call the nursing coordinator or ask your nurse to speak with the social worker.