Patient Rights and Responsibilities

AS OUR PATIENT, YOU HAVE A RIGHT TO THE FOLLOWING:

  • Courteous, competent and timely care
  • Complete and current information regarding your care in a manner that you understand
  • The chance to participate with the health care team in developing a treatment or care plan that addresses your needs
  • A second medical opinion
  • Confidentiality with respect to your personal and health information
  • A designated person to represent or support you in making decisions about your treatment or care
  • The names and functions of all members of your health care team
  • Information about the hospital policies that apply to you
  • A chance to voice any concerns and receive a timely response
  • The decision to refuse treatments, except in circumstances stipulated by law (for example, for certain diseases that can be spread to others)
  • Information about any possible medical consequences of refusing treatment
  • English or French language communication about your care, depending on your preference
  • An interpreter provided by the hospital to help you communicate with your care team

AS OUR PATIENT, IT IS YOUR RESPONSIBILITY TO DO THE FOLLOWING:

  • Provide accurate information about your past illnesses, previous hospitalizations, and medications
  • Ask questions about instructions that you are given by a member of your care team if the instructions are unclear or cannot be followed
  • Inform your physician or nurse if you are pregnant or if you suspect that you may be pregnant so that they can consider the possible effects of certain tests or treatments
  • Be considerate of other patients’ rights and property
  • Respect the hospital’s policies, rules, and regulations
  • Be respectful towards staff
  • Treat those who look after your needs with courtesy and respect, always understanding that their obligations toward other patients may limit their availability to you at times
  • Work with staff who are planning your discharge
  • Respect the drug and alcohol policy of the hospital, which states that bringing or consuming non- prescribed drugs or alcohol into the hospital is strictly forbidden
  • Arrange payment of any portion of your account not covered by your health insurance plan before leaving the hospital
  • Know what is and what is not covered by your supplementary health insurance