Patient Services

ACCESSIBILITY

The University of Ottawa Heart Institute complies with the Accessibility for Ontarians with Disabilities Act, 2005. We have policies, practices, and procedures in place to provide goods and services to people with disabilities. We are committed to providing people with disabilities the same opportunity to access our services and to allow them the same benefit from the same services as our other patients.

INTERPRETATION AND SIGN LANGUAGE SERVICES

The Heart Institute can provide interpretation services for patients who do not understand either English or French and sign language interpretation for patients who are deaf, deafened or hard of hearing.

LOST AND FOUND

Lost or forgotten belongings can be claimed by calling Security Services at ext. 14888. You can also check at the Lobby Desk located on the main floor of the Heart Institute.

MAIL

Mail is delivered directly to your unit. There is a mailbox for outgoing mail outside the Main Entrance of the Heart Institute on Ruskin Avenue. You can buy postage stamps at the Gift Shop located on the Main Floor of the Heart Institute.

MEDICAL RECORDS

Your hospital medical record is a record of all care that you have received in hospital. The information contained in the record is confidential.

The Public Hospitals Act of Ontario states that patients have the right to request information related to their health record. Health records include clinical and medical records, lab results, CT scans and more.

To request access to your health record, please contact: The Ottawa Hospital Health Records

1053 Carling Avenue
Ottawa ON K1Y 4E9
613-798-5555, ext. 18720

PATIENT RELATIONS

At the Heart Institute, our goal is to provide excellent care to our patients and their families. We welcome your feedback. If you or your family members have any concerns, general comments or compliments regarding your care, we encourage you to speak to the clinical manager of the patient care area. If you have any concerns about your care that the manager of the area has been unable to resolve, please contact the Quality Office at ext. 19305 (or 613-696-7000 ext. 19305 if calling from outside the Heart Institute) or by e-mail at quality@ottawaheart.ca.

POWER OF ATTORNEY

If you have prepared a document ahead of time naming someone to speak on your behalf if you are unable to do so or if you have a living will or an advance directive, please inform a member of your healthcare team as soon as possible after your admission.

If you do not have a Power of Attorney but wish to have one, please ask to speak with the social worker on your unit.

TRANSPORTATION

Taxis

A direct telephone line for taxi services is located on the Main Floor of the Heart Institute beside the main entrance (directly across from the ATM).

Para Transpo

A direct telephone line for Para Transpo is located on the Main Floor of the Heart Institute. When you walk through the main doors, the phones are located slightly to the left.

WHEELCHAIRS

Wheelchairs can be found at the main entrance lobby at 40 Ruskin Street and are free for use within the Heart Institute.