Your Stay in Hospital

PARKING INFORMATION

Parking is available in the P2 parking lot on Ruskin Street or in the P1 multi-level parking garage on Macfarlane Street. There is also limited city-operated metered parking on Ruskin Street. The hospital is not responsible for theft or damage to vehicles.

Parking rates are based on a half-hour period with a maximum daily rate. You and your family or visitors may buy a daily pass with in-and-out privileges. You may also purchase a weekly or monthly parking pass by calling ext. 814987 (or 613-761-4987 if calling from outside the hospital).

YOUR HOSPITAL ROOM

The following section outlines what you can have in your room:

(Please note that the hospital is not responsible for theft or loss of personal property.)

Adaptive Equipment

  • Hearing aids, eyeglasses, mobility aids (e.g., walker, cane or wheelchair) and any positioning aids (e.g., specialty cushions that you use at home)

Clothing

  • Comfortable nightgowns and/or pajamas (hospital gowns are provided), slippers/shoes with non-slip soles

Money

  • A small amount of money for personal needs, such as newspaper, telephone or television rental

Toiletries

  • Personal hygiene products, such as toothpaste, toothbrush, deodorant, shampoo, shaving supplies, etc.
  • Battery-operated equipment, such as razor, lamp or radio (with earphones)
  • Electric hairdryers (less than 800 watts) or curling irons. Please do not use these while in bed or alone in the room

For health and safety reasons, the following are not permitted:

  • Butane or other gas-powered equipment
  • Electrical appliances, such as coffee makers, humidifier, electric hairdryer (that uses more than 800 watts), personal TV or fax machine
  • Perfume or scented products
  • Latex balloons or other latex products

VALUABLES AND BELONGINGS

The hospital is not responsible for theft or loss of personal property. If you bring in electronics, the hospital is not responsible for these items. Please ask your family members or visitors to return the money, credit cards, jewellery, and valuable papers to your home. If this is not possible, safety deposit boxes are available in the Security Office located at The Ottawa Hospital, Civic Campus. Please contact the Security Office at ext. 814888 (or 613-761-4888 if calling from outside the hospital).

MEDICATIONS FROM HOME

Unless directed by your physician, pharmacist or nurse, do not take any of your own medication, vitamins or herbal supplements while in the hospital. If you want to discuss your medication with a pharmacist, please ask your nurse to make the arrangements.

If you have brought medication with you (including prescription drugs, over-the-counter drugs, and herbal products) that you are currently taking on a regular basis, a relative or friend should return your medication to your home. If this is not possible, the medication will be kept for you until you leave the hospital. Remember to ask your nurse for your medication before you leave the hospital. You may be asked to keep certain medications from home if we do not have them in stock at the Heart Institute.

MEALS

You will receive nutritious meals during your stay. If you have food intolerances or ethnic or religion-based food preferences, please tell your nurse. Snacks are available upon request.

Although exact meal times vary from unit to unit, the following serve as a guideline:

  • Breakfast is served from 7:45 to 9:00 a.m.
  • Lunch is served from 11:45 a.m. to 1:00 p.m.
  • Dinner is served from 4:45 to 6:00 p.m.

Kitchenettes located on the patient units are stocked with a limited selection of beverages and snacks. These supplies are intended only for patients.

REQUESTING A PRIVATE ROOM

If available, you may be able to get a private or semi-private room. Private and semi-private rooms are an additional cost; however, some supplementary insurance plans cover private and/or semiprivate rooms. It is your responsibility to know what your supplementary insurance covers before requesting a private or semi-private room. You are responsible for full payment of any charges not paid by insurance plans or companies. When you ask for a private or semi-private room, you will be asked to provide a credit card. You will receive a bill mailed to your home address within six weeks of your discharge. If payment for these additional charges is not received in the time specified on the bill, the credit card on file will be charged.

If you would like more information about the costs associated with a semi-private or private room or if you would like to request a semi-private or private room, please call the Admissions Office at 613-696-7060.

HOSPITALIZATION COSTS AND BILLING

Ontario residents

The Ontario Health Insurance Plan (OHIP) usually covers services received while in hospital, such as the cost of a standard wardroom (three or four beds per room).

The following list is not complete but contains some of the expenses that are not covered by OHIP:

  • A private or semi-private room
  • Ambulatory aids, such as crutches, canes or walkers
  • Ambulance services
  • Transportation home or back to your hometown

Residents of Canadian Provinces Outside Ontario

Hospital expenses are covered for residents of other Canadian provinces when they present a valid card from their provincial health care plan. Home care services are not covered for out-of-province patients.

Persons Not Residents of Canada

Patients from any country outside of Canada are responsible for all hospitalization expenses and visits to clinics and the Emergency Department.

Payment for Additional Hospitalization Costs

If there are additional costs related to your hospitalization, such as payment for a private or semi-private room, you will receive the bill for these in the mail at your home (this can take up to six weeks) after your discharge. You can either return your payment by mail or go to the Cashier’s Office on Main Street in the Civic Hospital (close to the Information desk). If you have questions about your account, you may contact the Accounts Office at 613-798-5555 ext. 14666.

TELEVISION AND TELEPHONE SERVICES

Inpatient Telephones

On most patient care units, telephones are available in each patient room free of charge. If you are experiencing issues with your telephone, please speak with your nurse or the Clinical Manager of your patient care unit for help.

Dialing Local Numbers

If you want to make a local call, dial “9” followed by the telephone number.

Dialing Long-distance Numbers

If you want to make a long distance call, dial “333” to reach the Bell Canada operator.

Renting a Television

You can order a television by calling ext. 814120 to speak with a Hospital representative. The Hospital representative will visit you in your room to collect payment. The rental fee must be paid before the television can be activated.

Televisions with closed captioning for the hearing impaired are also available. Please use headphones when watching television so that you do not disturb other patients.

Televisions in the Lounge

Televisions are located in the patient/family lounges on H3 ward, H4 ward, and H5 ward. Ask your nurse for directions to the patient/family lounges.

LAPTOP USE

In the urgent case that a patient might need a computer to take care of personal items such as banking, submitting EI reports and so on, but does not have access to a laptop, the Heart Institute can lend a laptop to patients for a limited time. The patient can make this request for access to the Social Worker who then determines the need.

EDUCATIONAL QUALITY SCREENS

Located off of the elevators of H1, H3, H4, and H5 are televisions that provide a way for us to communicate with our patients and their family members. These TVs highlight excellent practices, areas for improvements, research study information, and important dates and events taking place at the University of Ottawa Heart Institute. These televisions are there to help raise awareness of what is going on at the Heart Institute, broadening the focus on patient safety including Quality of Care.