The ConnectingOntario ClinicalViewer is a secure, provincial electronic health record (EHR) system that allows Ontario clinicians, and authorized members of their health care teams, to access their patients’ personal health information (e.g. lab results, diagnostic imaging reports, discharge summaries, details of a prior visit to the emergency or other department). Access to the viewer is restricted to those who provide or assist with patient care. The program is funded and overseen by eHealth Ontario. For more information on the ConnectingOntario program and The Ottawa Hospital’s (TOH) role as the Program Delivery Partner, please visit:

TOH contributes information to the provincial EHR as well as provides its health care providers with access to the provincial EHR through the ConnectingOntario ClinicalViewer. This is done to improve the patient experience and ensure that TOH patients receive the care that we would want for our loved ones.

TOH, along with all other organizations participating in the ConnectingOntario program, must follow all applicable health privacy laws (including the Personal Health Information and Protection Act, 2004) as well as the EHR privacy policies and procedures.

Consent Directives:

You have the right to block access to your personal health record in the viewer by placing a consent directive (often referred to as a lock-box). It is best to discuss the implications of placing a consent directive with a member of your treatment team. Please note that a consent directive may be overridden with your expressed consent, or in other circumstances, permitted by law. For more information, please contact our Information and Privacy Office at 613-739-6668 or @email. Alternatively, you may forward your request to eHealth Ontario directly. Please refer to the eHealth Ontario website.

Access and Correction:

You have the right to request copies of your health records contained in the viewer or request that your record be corrected if you believe it contains an error. Please contact our Health Records Department if your request relates to information about a previous visit to TOH. For all other access or correction requests in the EHR, please refer to the eHealth Ontario website..

Inquiries and Complaints:

For privacy-related inquiries and complaints about TOH’s participation in the ConnectingOntario program, please contact our Information and Privacy Office at 613-739-6668 or @email . For all other inquiries and complaints about the EHR program or the viewer, please refer to the eHealth Ontario website.