Our Accessibility Plan

The Government of Ontario has set a goal of establishing a fully accessible province within 20 years. The goal requires the provincial government to work with the public and private sectors and the disabled community to jointly develop standards to be achieved in stages of 5 years or less. The objective is to "improve opportunities for people with disabilities and to provide for their involvement in the identification, removal and prevention of barriers to their full participation in the life of the province."

This multi-year plan covers the period of 2023-2024. It is a joint planning exercise with The Ottawa Hospital (TOH) and the Ottawa Hospital Research Institute (OHRI).

Feedback and document requests

Your feedback is important in helping us improve accessibility services within the Heart Institute. Feedback, questions and requests for documents relating to the province's Customer Service Standard may be directed to:  

Accessibility Coordinator

Room H2411
University of Ottawa Heart Institute
40 Ruskin Street
Ottawa, ON
K1Y 4W7

Telephone: 613-696-7000 x 19305


Submit your feedback via our Accessibility Feedback Form, available in two formats:

Accessible formats and communication supports are available upon request.

AODA compliance documents  

Other documents