Patient Satisfaction

The University of Ottawa Heart Institute prides itself on its quality of care and high levels of patient satisfaction. A random sample of discharged patients is surveyed each month to determine their level of satisfaction with the care they received and the experience they had as patients at the Heart Institute.

In-Patient Satisfaction

The most recent results are available for the period of January to March 2017. The Heart Institute is pleased to have scored higher in all categories of in-patient satisfaction than the Ontario average for teaching hospitals.

Measure of Care

University of Ottawa Heart Institute

All Ontario
Teaching Hospitals

Overall Care Received

84.2%

60.4%

Respect & Dignity 82.2% 71.2%
Coordination of Care 76.6% 62.2%
Responsiveness 76.7% 61.5%
Information Sharing 63.6% 50.5%
Physical Environment 60.1% 51.8%
Discharge, Transition, Planning & Management 77.8% 66.3%

Access to Care

94.0%

86.6%

 

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