Patient Satisfaction

The University of Ottawa Heart Institute prides itself on its quality of care and high levels of patient satisfaction. A random sample of discharged patients is surveyed each month to determine their level of satisfaction with the care they received and the experience they had as patients at the Heart Institute.

In-Patient Satisfaction

The most recent results are available for the period of January to March 2016. The Heart Institute is pleased to have scored higher in all nine categories of in-patient satisfaction than the Ontario average for teaching hospitals.

Measure of Care

University of Ottawa Heart Institute

All Ontario
Teaching Hospitals

     

Overall Care Received

99.7%

95.5%

Access to Care

94.0%

86.6%

Continuity & Transition

76.3%

70.1%

Coordination of Care

82.1%

74.7%

Emotional Support

84.5%

72.9%

Information & Education

87.2%

78.0%

Involvement of Family

81.8%

76.2%

Physical Comfort

91.3%

81.7%

Respect for Patient Preferences

86.5%

78.9%

 

Day Patient Satisfaction

Over the same period, the Heart Institute day patient satisfaction scores on all eight dimensions were comparable to the Ontario averages.

Measure of Care

University of Ottawa Heart Institute

All Ontario
Teaching Hospitals

     

Overall Care Received

100%

98.7%

Access & Coordination of Care

83.7%

84.2%

Continuity & Transition

83.4%

82.9%

Emotional Support

89.3%

89.4%

Information & Education

83.9%

83.9%

Physical Comfort

88.5%

86.9%

Respect for Patient Preferences

87%

90.7%

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