Patient Satisfaction

The University of Ottawa Heart Institute prides itself on its quality of care and high levels of patient satisfaction. A random sample of discharged patients is surveyed each month to determine their level of satisfaction with the care they received and the experience they had as patients at the Heart Institute.

In-Patient Satisfaction

The most recent results are available for the period of April to June 2017. The Heart Institute is pleased to have scored higher in all categories of in-patient satisfaction than the Ontario average for teaching hospitals.

Measure of Care

University of Ottawa Heart Institute

All Ontario
Teaching Hospitals

Overall Rating of Hospital

81.0%

59.9%

Respect & Dignity 79.8% 70.8%
Coordination of Care 72.4% 62.2%
Responsiveness 71.1% 61.4%
Information Sharing 62.5% 50.7%
Physical Environment 52.6% 51.3%
Discharge, Transition, Planning & Management 79.4% 66.4%

Access to Care

72.9%

70.6%

Share This